Name
Registration Number
Date of Purchase
Supplying Branch
1. Based on your most recent purchase and delivery experience, what is your overall opinion of the dealership?  
Thank you for taking the time to complete this questionnaire following your recent sales experience.
Thank you for taking time to complete this questionnaire. Please use the space below to write any comments that you have concerning your sales experience at our dealership. In particular we would like to hear about anything you were especially pleased with, anything we could have done to improve the service you received, or details of any work that was not completed correctly the first time.
2.  Were you offered a test drive?
3. Thinking about when your Volvo was delivered, what was your opinion of the overall delivery condition and handover experience to you of your new Volvo?
4. Has the sales person been in contact with you to ensure your full satisfaction since you took delivery of your new Volvo?
5. Based on the experiences that you have had when purchasing your new Volvo, how likely would you be to recommend our dealership for the purchase of a new Volvo?
Outstanding
Very Good
Good
Poor
Very Poor
Yes
No
Yes, but I did not need one
Yes, but I had to ask
Outstanding
Good
Very Good
Poor
Very Poor
Yes, within 3 working days
Yes, later than 3 working days
I contacted the dealer myself
No
Definitely would
Probably would
Might or might not
Probably would not
Definitely would not
Sales Questionnaire